Terms of service

Order processing and delivery

Orders for art posters and canvas prints are normally processed within 48 hours of placement, subject to weekends and public holidays. Estimated delivery times for Denmark are generally 3-6 business days for art posters and 5-8 business days for canvas prints. International delivery times depend on the destination and carrier.

Art posters and canvas prints can be delivered to Denmark and the other 26 EU countries. Original paintings are delivered only within Denmark. Current shipping prices for each EU country and product type are shown in our Shipping Policy and at checkout before payment.

Canvas prints - 70 x 100 cm

Within Denmark these are normally dispatched through PostNord to a parcel shop or address. Tracking details are sent using the contact information provided with the order. International carrier arrangements may differ.

Canvas prints - 100 x 140 cm

Within Denmark these are normally delivered by Danske Fragtmænd to the kerbside due to their size. Delivery to a parcel shop is not available. You may need to be present for delivery. International carrier arrangements may differ.

Art posters

Within Denmark art posters are normally sent through GLS to a parcel shop or delivery address. We provide tracking details where available. International carrier arrangements may differ.

Tracking

Depending on the selected delivery method, orders are delivered to a parcel shop, an address or the kerbside. Shipping information is provided using the email address or phone number entered with the order.

Delivery of original paintings

Original paintings are delivered by a trusted external freight carrier to the kerbside, by arrangement, and only to addresses on Danish islands connected by bridge. You will be contacted using your order details.

Colours of art posters and canvas prints

We cannot guarantee that the colours of a printed artwork will exactly match how they appear on every digital screen. Small differences in colour and tone may occur.

Defects and complaints

Consumers have a two-year statutory right to complain about defects under Danish consumer sales law. If you receive an item that is defective or does not match the agreement, you may be entitled to repair, replacement, a price reduction or refund, depending on the circumstances and applicable mandatory consumer law.

Please contact us within a reasonable period after discovering a defect. Damage caused by incorrect handling is not covered as a product defect.

Shipping damage

If goods arrive damaged, please contact info@vadmr.com as soon as possible. To help us investigate, we recommend providing photographs of the damage, the full canvas print or poster, the shipping label, the interior packaging and the outside of the parcel. Damage is not always visible on the outside. Prompt notification helps with carrier claims and does not limit statutory consumer rights.

Returns

For returns, use: Vadim R., Att.: Vadim Reinhold, Søbredden 9, 4000 Roskilde, Denmark. Please package returned items securely. The return and refund rules are set out in our Refund Policy.

Right of withdrawal

For most online consumer purchases, you have a 14-day right of withdrawal starting on the day you receive the goods. Notify us at info@vadmr.com within this period and return the goods within 14 days of notifying us. You bear the direct return shipping costs. Reimbursement is handled in accordance with the Refund Policy and applicable law.

Complaints and dispute information

You can contact us at info@vadmr.com. Danish consumer information and complaint guidance are available from the Danish Competition and Consumer Authority at www.forbrug.dk.